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Starbucks
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The Challenges
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Complexity at Scale: Managing updates for 16,000 stores across the US and Canada while maintaining a consistent customer experience.
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High-Frequency Releases: The mobile app requires weekly updates to serve its 31 million users, creating a constant demand for rapid, documented validation.
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Update Synchronization: Managing the balance between annual Oracle EBS updates, semi-annual ECC Dashboard refreshes, and the high-velocity mobile release cycle.
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Future-Proofing: Maintaining legacy stability while preparing for a multi-year migration to Oracle Cloud (2028/2029).
Summary
Starbucks operates a massive global footprint of 40,000 stores with a highly complex technical ecosystem. Their operations rely on Oracle EBS for Finance, Projects, and HR, integrated with SuccessFactors and a mobile application serving over 31 million users.
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The Solution:
The Tricentis Ecosystem
The Tricentis stack was implemented to provide a centralized testing authority:
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Tricentis Tosca: Utilized for model-based automated testing across EBS Financials, Projects, and HR modules. This replaced manual regression, ensuring stability during major yearly updates.
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Tricentis qTest: Deployed as the primary management layer to document and track weekly mobile app updates. qTest ensured that every release was validated against store-specific requirements without slowing down the deployment pipeline.
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The Outcomes
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Automated Regression: Tosca protects critical financial and HR data by automating the regression suites required for EBS updates and ECC Dashboards.
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Streamlined Mobile Delivery: qTest provides a full audit trail and management framework for the 31 million mobile users, ensuring weekly updates are executed with zero downtime.
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Migration Readiness: By standardizing on Tricentis, the organization has built a reusable testing framework that will simplify and accelerate its eventual transition to Oracle Fusion Cloud.